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Terms & Conditions

BATUSHKA WEBSTORE TERMS & CONDITIONS

1. PRODUCTS:

1.1. All products available in this shop are brand new, original, and totally legal. We aquire our goods only from producers and official retailers and distributors.
1.2. All products that are marked as AVAILABLE are really in stock, and you can buy them anytime!
1.3. If a product is marked SOON it means that it will be available in some time. But the release date may vary from the one stated in the offer.

2. ORDERING INFO:
2.1. Online ordering - the quickest & easiest way to submit your order is by using the SHOPPING CART even if you are mailing a cash or make bank transfer.  Operating the shopping cart is very easy.
2.2. All orders are shipped with 24 hours after receiving payment.
2.3. We are not responsible for lost, stolen, and damaged packages. We are not responsible for mistakes in delivery caused by post or a spedition company. We cannot accept responsibility for lost or stolen payments in the mail either.

3. SHIPPING RATES & TERMS:
3.1. Shipping rates depend on a region of shipment and total weight of ordered items. The system calculates the shipping rates automatically.
3.2. All orders are being sent during 2 working days after reception of payment. Orders including "pre-sale" items are being shipped during 2 working days counting from the day all "pre-sale" items are physically available in our shop.
3.3. Please, pay attention that, PRIORITY MAIL  takes around 7-10 days everywhere.
3.4. Post PRIORITY MAIL
3.5. Most products can be shipped by Post either in small packet or parcel and there is no practical weight limit. This is insured service
3.6. SPEDITION COMPANY - This is generally the fastest method to receive your order. Delivery time is typically 2-5 business days and it includes insurance. Available for EU COUNTRIES ONLY !!!

4. PAYMENT METHODS:
4.1. Paypal is secure and easiest way to send money using your email address. It allows you to pay for an order with either your VISA / MASTERCARD, or have it directly withdrawn from your account. This is the quickest & most secure way to pay for your order! We can ship your product immediately and it is completely FREE method for you! Other advantage of Paypal is that the seller never sees your credit card or checking account numbers.
4.2. Bank transfer order is other secure and quick way to handle payments all over the world. For more info you should ask at your bank office or netbank.
4.3. WESTERN UNION - this system operates in more than 200 countries, so it’s most likely that you are in one that has their offices. For more info go to www.westernunion.com
4. 4. POSTAL MONEY ORDER - this is possible within EU countries only. For more info go to your local post office and ask.
4.5. CASH- We accept also well hidden cash in REGISTERED letter only (at your own risk) USD, EUR, British, Canadian and Australian currency. When sending cash, hide it very well inside the envelope between several sheets of paper and glue the sheets inside envelope. This way nobody can open your letter and stole cash without destroying the envelope. We are not responsible for money stolen or lost in the mail.
4.6. Cheques & letters of credit are not accepted.

5. VAT INVOICES:
5.1. We issue VAT invoices on request.
5.2. In order to obtain a VAT invoice, please report such a request at the time of ordering.

6. COMPLAINTS AND RETURNS:
6.1. If the Customer receives a defective product, it should be sent by post to the Batushka Webstore store with a description of the defect within 7 days.
6.2. The complaint will be considered within two days of receiving the parcel.
6.3. Damaged goods will be exchanged for a full-fledged one. If this is not possible, for example due to a lack of stock, the customer will be offered a replacement item or the equivalent of the product will be returned.
6.4. The customer has the right to return the purchased product within 14 days from the date of delivery.
6.4.1. The returned goods must be fully complete, undamaged, with no signs of use, or evidence of a different use of the product than just for the purpose of checking it.
6.4.2. The goods must be returned in their original packaging.
6.5. In order to make a return, please send an e-mail to contact@batushka-store.com with the following information:
- order number
- name of the goods that the customer wants to return
- return address
6.5.1. In the feedback sent to the e-mail address provided, the Customer will receive information to which address the returned product should be sent.
6.5.2. The return shipment must be accompanied by a written declaration of withdrawal from the contract and the account number to which the payment is to be returned.
6.5.3. The cost of returning the parcel to Batushka Webstore is covered by the Customer.
6.5.4. The product will be checked within two working days.
6.5.5. If the goods meet the above-mentioned requirements within 7 working days, we will refund the payment to the indicated account.
6.6. The return of a product purchased in the online store is regulated by the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product (Journal of Laws No. 22, item 271), Art. 7. On its basis, the consumer has the right to return the purchased goods within 10 days of delivery. The consumer has the right to return without giving reasons as part of withdrawal from the contract, according to the general principles resulting from the provisions on concluding distance contracts.
6.7. From 25 December 2014, in connection with the entry into force of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), Art. 27, consumers have a longer time to return the goods. Not 10 days as before, but 14 days.
The law indicated in this point applies to consumer sales, and therefore applies only to sales to a natural person who makes a purchase for purposes not related to professional or business activity. Pursuant to the Act, products protected by copyright, such as software, music CDs, vinyl records, cassettes, etc. and perishable products, such as foodstuffs, are not eligible for return.
 
7. PRIVACY POLICY:
7.1. The data collected on the Batushka Webstore online store website is used only for the execution of orders and for technical purposes related to server administration.
7.2. Cookies used to determine whether a given user has ever used the Batushka Webstore and to facilitate its use. Disabling cookies usually does not prevent the use of the Batushka Webstore, but may make it difficult.
7.2. All information about users is stored with appropriate security measures that meet the requirements of Polish law.
7.3. The Batushka Webstore store collects and processes the User's personal data in accordance with these personal data protection rules, resulting from the Act of August 29, 1997. on the protection of personal data (consolidated text: Journal of Laws 2002, No. 101, item 926, as amended)
7.4. Customers' personal data is not shared with other entities or third parties.

8. OWNER & COMPANY RESPONSIBLE:
Fabian Filiks Company
Kraszewskiego 3/7
45-588 Opole
POLAND

VAT: PL6422991855

contact@batushka-store.com
Tel. +48 518 347 403

9. PAYMENT INFORMATION
ING BANK ŚLĄSKI
IBAN: PL 84 1050 1504 1000 0092 0534 0368
BIC SWIFT: INGBPLPW
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